Report a Loss
Submit Documents
Receive Payout
Contact our 24/7 client care line immediately. Our team will guide you through the initial steps with sensitivity and clarity.
Gather the necessary paperwork, including identification and the official death certificate. We'll help you ensure everything is in order.
Once documents are verified, policy payouts are processed swiftly, providing timely financial support when it's needed most.
Required Documents for Claims
South African ID
Official Death Certificate
Policy Number
A certified copy of the policyholder's and claimant's South African identity document is required for verification.
The original or certified copy of the Department of Home Affairs issued death certificate is essential.
Your Dignity Group funeral policy number ensures we can quickly access your details and expedite the claim.
Need Urgent Assistance?
Our dedicated client care team is available around the clock to provide immediate support and answer any questions.